Please only send us your claims in writing by email. Please use our RMA document for this. Please also send us photos of the item in question in which the error or errors can be clearly seen.
Faulty items will be repaired as part of the warranty. The repair will take place within 14 working days of receiving the item. If a repair is not possible, the article will be exchanged for an identical model.
Refunds for devices under by warranty claims are not available. Please also note our general terms and conditions.